To help you better navigate ONTO Wallet, we’ve compiled a list of frequently asked questions from our community. We hope this helps!

1. Why does my transaction fail when sending BNB from ONTO Wallet to other wallets?

If you are facing any problem with transaction or password failure in BSC coins/tokens, we recommend you change the BSC Node settings by heading over to ONTO Wallet Settings » Node Settings… Here is a detailed guide on how to change BSC Node or RPC in ONTO’s Settings:

https://telegra.ph/Change-your-BSCBiance-Smart-Chain-Newly-BNB-chain-RPC-from-ONTO-Wallet-Settings-05-12

2. Why does the staked ONT in my ONTO wallet end automatically?

Each node staking round is synchronized with an Ontology consensus round. You can view the progress of the current consensus round at https://node.ont.io/stake and calculate the remaining time of the current consensus round based on the speed of the previous consensus round. To give you an example, the 131, 132, 133 and 134 consensus rounds took about 7 to 9 days each round.

3. Why is the address different when importing the same mnemonic phrase?

When importing the wallet with a mnemonic phrase, if you choose a different path (encrypt type), then it will result in different addresses. Please choose the right path (encrypt type) or import with the private key.

4. Why is another wallet displayed when importing the TRON wallet with the mnemonic phrase?

Currently, ONTO Wallet does not support importing TRON Wallet through mnemonic phrases.

5. I was one of the winners of the event, when will the rewards be distributed?

Rewards are usually distributed within a week after the end of the event, please check your wallet from time to time to see if the rewards have been distributed.

6. Why can’t I find the asset I want to view？

Please click “Assets” — “+” — “Add Assets” in turn to add the tokens you need to view.

7. When can I withdraw the staking rewards？

If the staking rewards are generated in the ‘T’ round, then you will be able to withdraw the rewards at the beginning of the round ‘T+1’.

8. I sent BTC through my ONTO Wallet. Why haven’t I received it yet?

Please check whether the sender’s address is correct; if yes, please wait patiently. Usually, BTC transfers take longer to be confirmed.

9. Why can’t I connect to ONTO Wallet?

Please confirm whether your browser extension wallet or app wallet has been updated to the latest version, if so, please restart the browser or application.

10. Why doesn’t the “Submit” button show up when I import my wallet？

A few mobile phone models may be incompatible, please change to another device or wait for the version update.

We will update the FAQs from time to time. If you have any other questions, feel free to reach out on our Discord or Telegram, our team will be more than happy to help!

About ONTO Wallet

ONTO is a DID-based gateway for a seamless Web3 experience. The best all-in-one option for securely managing your identities, data, and digital assets, ONTO allows you to manage your crypto assets (including NFTs), perform cross-chain swaps, readily access a variety of dApps, and learn everything important in real time via ONTO news feed.

With ONTO Wallet, users can create an ONT ID, a decentralized digital identity that enables one-click multi-chain wallet address creation and management and fully protects their private data through an encryption algorithm. Users worldwide can download ONTO Wallet now via onto.app or their mobile app store. Desktop users can also install ONTO Web Wallet for web browsers.

For further details, questions, or comments, follow us on Twitter, join our Telegram or contact us.

Community FAQs (Regularly Updated)